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Questions or problems that you lot may encounter when working with ArcGIS Enterprise portals as well as possible solutions are listed below. If you don't find your detail question, yous can likewise search for manufactures on the Esri Support center website.

Upgrading

• Afterwards upgrading, the portal website does non display correctly, displays an error message, or I can't log in. What'southward wrong?
• After upgrading, I don't come across all of my items, groups, and users in my portal. What's going on?
• When I admission the portal website afterward installing 10.9.1, I run across a notice that the number of licenses assigned in the portal exceeds the number of licenses available. How practise I resolve this upshot?
• After upgrading, members in my system were assigned the Standard (Temporary) or Lite (Temporary) user types. What are these and how tin I assign the correct user types to my members?
• When attempting to create the initial ambassador business relationship when upgrading my portal, I receive the message There was an error creating your initial administrator business relationship. How exercise I resolve this to complete the upgrade?
• When I open Organization > Settings > ArcGIS Online in the portal website to update subscriber and premium ArcGIS Living Atlas of the World content after upgrading the portal, I see an error message that credentials are invalid or ArcGIS Online cannot be accessed. What is wrong and how do I right these problems?

Administration

• How do I configure Portal for ArcGIS to be highly available?
• What is the purpose of the initial administrator account? Tin I demote or delete it?
• How do I connect to ArcGIS Server later on federating the server with my portal?
• Why is the option to sign in to the ArcGIS Enterprise portal inactive in ArcMap if I am non connected to my network, even though my portal and ArcMap are installed on the same automobile?
• When attempting to federate an ArcGIS Server site with my portal, a bulletin displays in the Add ArcGIS Server dialog box stating There was an fault communicating with the server. Please check your URL and your credentials and try again.
• Tin I rename the machine where Portal for ArcGIS is installed?
• When I attempt to open up the portal website in Internet Explorer, the website fails to load or a bulletin is returned stating the website could not be displayed.
• When accessing the ArcGIS Enterprise portal website and ArcGIS Portal Directory through HTTPS, it takes some fourth dimension (upwards to a minute) for the applications to load in Internet Explorer.
• How do I configure Portal for ArcGIS with my arrangement's reverse proxy server?
• Can I configure the same ArcGIS Web Adaptor to work with both ArcGIS Server and Portal for ArcGIS?
• If my portal uses Active Directory or LDAP groups, does the portal identity store update as shortly as a new login is added to a group on my Windows Active Directory or LDAP server?
• If my portal uses Active Directory or LDAP groups, are new Active Directory or LDAP groups automatically added to my portal when I add together them to my Windows Active Directory or LDAP server?
• If my portal uses Active Directory or LDAP accounts and groups, what happens when a user is deleted from my Windows Active Directory or LDAP server?
• If my portal uses Agile Directory or LDAP groups, what happens to the respective portal when an Agile Directory or LDAP grouping is renamed or deleted from my Windows Agile Directory or LDAP server?
• My portal uses an SAML identity provider, and I had disabled the option for members to log in with their born ArcGIS accounts. How do I re-enable this option?
• Afterwards switching my portal'southward security configuration from Active Directory or LDAP to SAML, all SAML users are removed from their SAML-based groups every night. What's happening?
• It takes a very long time for Map Viewer Classic to load in my web browser.
• Thumbnails for newly created web maps are not generated or practise not display correctly.
• After configuring a new custom SSL certificate, my portal is inaccessible. How can I recover?
• When the portal is configured to utilize Integrated Windows Hallmark, user logins either fail intermittently or are very tiresome. The portal logs contain the entry: User '<username>' non found in the identity store provider.
• When I open up Organization > Settings > ArcGIS Online in the portal website, I encounter an mistake message that indicates credentials are invalid or ArcGIS Online cannot be accessed. What is wrong and how do I correct these issues?

Backups

• The portal content directory has grown to several gigabytes in size.
• Why practise I receive an mistake about a missing item when creating a backup of my portal?
• Restoring a large portal backup fails with a token error.
• When I run the webgisdr utility to either create or restore a fill-in, it never completes.

Publishing

• When enabling the Characteristic Access or Tiled Mapping capability while publishing a hosted service to an ArcGIS Enterprise portal from ArcMap, publishers are prompted with a security alert that requires them to verify a document.
• When publishing a scene layer from ArcGIS Pro, publishing succeeds, but the scene cache fails to create, and the publisher receives the post-obit bulletin: Mistake 001784: Unable to connect to the database used for scene caches (unauthorized). Failed to execute (Manage Scene Enshroud).

Upgrading

After upgrading, the portal website does not display correctly, displays an error bulletin, or I can't log in. What'south incorrect?

Clear your browser's cache (including cookies). These errors are typically due to information from the previous version of the website existence cached in the browser. If yous all the same can't log in, make sure you are using the initial administrator account or an business relationship that has administrative privileges to your portal.

After upgrading, I don't see all of my items, groups, and users in my portal. What'south going on?

Afterward installing the software and specifying the initial administrator account, you lot must reindex your portal. This step completes the upgrade of your portal. Initially, yous may not see all of your items, groups, and users because the reindex is non consummate. Depending on the number of users and volume of content in your portal, it may take some time for the reindex to complete. For instance, a small organization (hundreds of users and content items) running Portal for ArcGIS on a machine with 8 cores may have 15 minutes to reindex. Conversely, a large organization (tens of thousands of users and content items) running Portal for ArcGIS on a car with 8 cores may take more than 3 hours to reindex.

Y'all can check the status of the reindex past following the steps below. When the store and index counts are equal, the reindex and upgrade are complete.

1. Open up the ArcGIS Portal Directory and sign in with the initial administrator account. The URL is formatted https://portal.domain.com:7443/arcgis/portaladmin.
2. Click Organisation > Indexer > Index Status.
3. Refresh the page to obtain the latest status.

When I admission the portal website afterward installing ten.9.1, I meet a observe that the number of licenses assigned in the portal exceeds the number of licenses available. How exercise I resolve this issue?

In Portal for ArcGIS 10.7 and later versions, user type licensing is enforced. Yous cannot have more users assigned licenses than what your portal is licensed for. This detect shows whether you take more improver licenses or user types assigned than you lot accept available. Users assigned licenses that exceed the number of licenses available may not be able to access the portal. To resolve this issue, become to the Licenses tab and reassign licenses that are in overdraft. Alternatively, to add licenses to your portal, obtain a new portal license file. Encounter Manage licenses to learn more than about assigning licenses in the portal.

Later on upgrading, members in my system were assigned the Standard (Temporary) or Lite (Temporary) user types. What are these and how tin can I assign the correct user types to my members?

In Portal for ArcGIS 10.seven and later on versions, user type licensing is enforced. When upgrading, your existing members are assigned a user type. If yous take merely one compatible user type in the license file, your members volition be assigned that user type. There are several scenarios, nonetheless, where temporary user types are assigned during the upgrade, and you lot must manually assign user types to your members when the upgrade is complete. The post-obit are a few examples of common upgrade scenarios:

• Your organization has named user or level ii members, and your new license file has only one uniform user type (for example, Creator). All named users or level 2 members volition be assigned the Creator user type. No temporary user types volition be assigned.
• Your organization has named user or level 2 members, and your new license file has more than ane compatible user blazon (for case, Creator and GIS Professional). All named user or level 2 members will be assigned the Standard (Temporary) user blazon. Members assigned the Standard (Temporary) user type cannot access the portal until you assign a valid user type license.
• Your organization has level 1 users, and your new license file does not include whatsoever uniform user types (for case, Viewer). These members will be assigned the Lite (Temporary) user type. Members assigned the Lite (Temporary) user type cannot access the portal until y'all assign a valid user blazon license. To add Viewer licenses to your portal, you demand to obtain a new portal license file.

When attempting to create the initial administrator account when upgrading my portal, I receive the message There was an error creating your initial administrator account. How do I resolve this to complete the upgrade?

Data in the portal logs can help you lot resolve the issue. This error can occur if network connectivity was temporarily lost when creating the account. To access the logs, scan to the logs directory and open the most recent log file (for example, C:\arcgisportal\logs\<machine name>\portal\portal-20141201.095803-8596-0.0.log). If necessary, users in the United states can contact Esri Support and international users can contact their benefactor for additional help.

When I open Organization > Settings > ArcGIS Online in the portal website to update subscriber and premium ArcGIS Living Atlas of the World content later upgrading the portal, I see an error message that credentials are invalid or ArcGIS Online cannot be accessed. What is wrong and how practice I right these issues?

The portal must validate your ArcGIS Online credentials before you tin update subscriber and premium ArcGIS Living Atlas content. If information technology cannot, one of the following messages is returned in the portal website and in the logs for the hosting server:

• The credentials used to access subscriber and/or premium Living Atlas content are invalid. Update credentials with valid ArcGIS Online organizational account credentials earlier you upgrade Living Atlas content.—ArcGIS Enterprise continued to the ArcGIS Online organization and determined that your existing credentials are invalid. Make sure the password has not changed for your ArcGIS Online account and, for premium content, that the account still has credits available.

  If the password changed or if y'all demand to provide a new business relationship to access subscriber and premium ArcGIS Living Atlas content from ArcGIS Online, update credentials. If you updated credentials as function of upgrading Portal for ArcGIS, click Upgrade Content to consummate the ArcGIS Living Atlas content upgrade.

• ArcGIS Online cannot be accessed from this portal. Check your firewall settings or portal proxy settings before you upgrade Living Atlas content.—ArcGIS Enterprise cannot connect to the ArcGIS Online account associated with your credentials. In most cases, this is due to bug on your network that are preventing communication with ArcGIS Online.
• Cannot validate credentials used to access subscriber and/or premium Living Atlas content, therefore you cannot upgrade the content. Contact Esri technical back up or your international distributor.—In rare cases, problems with the Portal for ArcGIS upgrade tin preclude you from upgrading ArcGIS Living Atlas content. If you lot see this bulletin, contact Esri technical support (in the United States) or your international Esri benefactor (outside the United states) to identify and correct the problem.

Administration

How practise I configure Portal for ArcGIS to be highly available?

What is the purpose of the initial ambassador account? Can I bench or delete it?

After you lot've installed Portal for ArcGIS and configured it for use, you can access the portal website. At this time, you need to provide the proper noun, password, email, and identity question and respond for a new account that y'all will initially apply to sign in to the website and administer your portal. This business relationship is called the initial administrator account.

The initial ambassador account user proper noun and password are stored by Portal for ArcGIS. The initial administrator is not an operating arrangement account, and it has no relation to the Portal for ArcGIS account. Later, yous can specify other accounts equally administrators, demote the initial administrator to a role with fewer privileges, or delete the initial administrator account.

How do I connect to ArcGIS Server after federating the server with my portal?

When you federate ArcGIS Server with your portal, the portal's security shop controls all access to the server. The users and roles you previously used with ArcGIS Server are no longer valid for accessing the server; instead, yous perform all connections to the server using portal accounts.

The just exception is the ArcGIS Server primary site ambassador account. Y'all can always log in to the ArcGIS Server Administrator Directory using this account if you connect direct through port 6080 or 6443. Notwithstanding, you cannot use this business relationship to log in to ArcGIS Server Director when the server is federated with your portal.

To learn more than almost how to connect to your server when it'due south federated with your portal, see Administer a federated server.

Why is the option to sign in to the ArcGIS Enterprise portal inactive in ArcMap if I am not connected to my network, even though my portal and ArcMap are installed on the same automobile?

ArcGIS Desktop expects to communicate with an ArcGIS Enterprise portal over a network. If you're running both ArcGIS Desktop and Portal for ArcGIS on the same car and need to connect while you lot're offline, select the Support connecting to local portal with no network option when connecting in ArcGIS Administrator.

1. Start ArcGIS Administrator on the machine where ArcGIS Desktop and Portal for ArcGIS are installed, and click Avant-garde.
2. Check the Support connecting to local portal with no network box.
3. Click Save to shut the Advanced Configuration dialog box.
4. Click OK to close ArcGIS Administrator.

When attempting to federate an ArcGIS Server site with my portal, a message displays in the Add ArcGIS Server dialog box stating At that place was an error communicating with the server. Please check your URL and your credentials and effort over again.

You may encounter this error for any of the following reasons:

• The Server URL or the Administrator URL value you entered for the ArcGIS Server site is wrong or unreachable. Verify the following:
  • If the ArcGIS Server site includes ArcGIS Web Adaptor, the Server URL value is the Spider web Adaptor address, for example, http://webadaptorhost.domain.com/webadaptorname. If no Spider web Adaptor is present, the Server URL value is the same equally the Administrator URL value, for example, http://gisserver.domain.com:6080/arcgis.
  • If your organization requires HTTPS for all advice, use https in the URL.
  • The URL includes the fully qualified domain name (FQDN) of the motorcar. The FQDN is required.
  • The communication protocol of the ArcGIS Server site has been updated to use HTTP and HTTPS or HTTPS simply.
  • The communication protocol matches that of the portal. For instance, if the portal requires HTTPS for all communication, ArcGIS Server should also exist configured as HTTPS merely. Conversely, if the portal does not require HTTPS, the server communication protocol should be HTTP and HTTPS.
  • If the ArcGIS Server site includes ArcGIS Spider web Adaptor, ArcGIS Spider web Adaptor must be reconfigured with ArcGIS Server subsequently updating the site's communication protocol.
  • Your firewall allows communication between ArcGIS Server and your portal. For information on the specific ports to open, meet Ports used past ArcGIS Server and Ports used by Portal for ArcGIS.
  • Spider web-tier hallmark, such as Integrated Windows Authentication (IWA), is disabled and anonymous access is enabled on the ArcGIS Server site. Although information technology may audio counterintuitive, this is necessary and then your site is gratuitous to federate with the portal and read the portal's users and roles.
• Y'all entered an incorrect Username or Countersign:
  • For Username, specify the user name of the primary site ambassador account that was used to initially log in to ArcGIS Server Director and administer the server. If this account is disabled, you must reenable information technology. No other account tin be used.
  • For Password, provide the password of the primary site administrator account.

For more information, run into Federate an ArcGIS Server site with your portal.

Can I rename the machine where Portal for ArcGIS is installed?

No, this is non currently supported. If you rename the auto, your portal will be unavailable.

When I try to open up the portal website in Internet Explorer, the website fails to load or a message is returned stating the website could not be displayed.

Ensure that the host name in the portal website URL is listed as a trusted site in Internet Explorer. To add your portal's URL as a trusted site to Internet Explorer, open Internet Options. Trusted sites are added on the Security tab. If you're trying to access a portal that is running on the aforementioned server as Cyberspace Explorer, add the post-obit as trusted sites:

• http://localhost
• https://localhost
• http://portal.domain.com
• https://portal.domain.com

When accessing the ArcGIS Enterprise portal website and ArcGIS Portal Directory through HTTPS, it takes some fourth dimension (upwards to a minute) for the applications to load in Cyberspace Explorer.

By default, Internet Explorer attempts to connect to the internet when you lot access HTTPS URLs in the browser. In an environs that does not have access to the cyberspace, the browser will effort to connect to the internet for a menstruation of fourth dimension, unremarkably one minute. For example, later on 1 minute, the browser volition timeout and connect to the URL successfully. This behavior is commonly mistaken for a poor connection, as the browser seems to hang until the timeout value is reached.

To prevent this behavior and let access to the ArcGIS Enterprise portal website and ArcGIS Portal Directory immediately in the browser, reduce the timeout value on each automobile where Internet Explorer is installed. To do this, follow the steps in Configure a disconnected deployment.

How do I configure Portal for ArcGIS with my organization'due south reverse proxy server?

Can I configure the aforementioned ArcGIS Web Adaptor to work with both ArcGIS Server and Portal for ArcGIS?

No. You lot cannot configure the aforementioned ArcGIS Web Adaptor installation to work with both. Y'all can only configure ArcGIS Web Adaptor to piece of work solely with ArcGIS Server or Portal for ArcGIS.

If my portal uses Active Directory or LDAP groups, does the portal identity store update as soon equally a new login is added to a grouping on my Windows Active Directory or LDAP server?

No. If the organization-specific account already exists in the portal and the Active Directory or LDAP group is linked to a portal grouping, the identity store refreshes when the new member signs in to the portal or the adjacent time your portal identity shop automatically refreshes, whichever occurs start. Past default, the identity store updates each day at midnight. The portal administrator can modify the frequency and time the identity store refreshes using the Update Identity Store performance in the Portal Administration API to alter values for the membershipRefreshIntervalHours and membershipRefreshStartTime parameters.

If the organization-specific account is not a fellow member of the portal, calculation the login to an Active Directory or LDAP group that is linked to a portal group does not automatically add the account to your portal. As the administrator, you don't want every login ever added to your Active Directory or LDAP server to automatically exist added to your portal.

If my portal uses Agile Directory or LDAP groups, are new Active Directory or LDAP groups automatically added to my portal when I add them to my Windows Active Directory or LDAP server?

No. The portal administrator manually configures a grouping in the portal to utilize an Active Directory or LDAP group. When the administrator finishes configuring the portal group, any existing portal organization-specific accounts that are members of the Active Directory or LDAP group automatically become members of the portal group.

If y'all use Windows Active Directory groups, logins in nested groups that are already portal members are as well added to the linked portal grouping. If you use LDAP groups, just logins in the group you specify are added to the portal grouping. For example, if you specify a top-level LDAP group, only the logins that are existing portal members are added to the portal grouping; no logins from a nested group are included. Yous tin can, instead, specify a nested group. In that case, only logins in the nested group that are existing portal members are added to the portal grouping.

If my portal uses Agile Directory or LDAP accounts and groups, what happens when a user is deleted from my Windows Active Directory or LDAP server?

If the deleted organization-specific user exists in the portal, the member is removed from whatsoever portal Active Directory or LDAP groups the adjacent time the identity store refreshes (by default, that's each day at midnight). However, the fellow member is not removed from the portal identity shop. Since the respective organization-specific account no longer exists, the member cannot sign in to the portal, but the portal administrator must manually reassign any items or groups owned past the member and delete the account to complimentary the portal license.

If my portal uses Agile Directory or LDAP groups, what happens to the corresponding portal when an Agile Directory or LDAP group is renamed or deleted from my Windows Active Directory or LDAP server?

If the Active Directory or LDAP group is linked to a portal group, members are removed from the group the adjacent time the portal identity store refreshes (either when each fellow member logs in or at the scheduled identity shop update time). In one case members are removed, only the group possessor or portal administrator can access the group. The portal administrator or group owner can delete the group, or the portal administrator can reassign the portal group to a different Agile Directory or LDAP group.

My portal uses an SAML identity provider, and I had disabled the pick for members to log in with their born ArcGIS accounts. How practice I re-enable this option?

If you demand to provide access to the portal through built-in accounts once more, whether because you are experiencing problems with the SAML identity provider or with member accounts, you can do then past following the steps beneath.

1. Navigate to the following location on Portal for ArcGIS: \ArcGIS\Portal\tools\security\.
2. Run the enableArcgisLogins batch file to re-enable the choice for members to log in with their born ArcGIS accounts.

Members who access the sign in page will then encounter the button to log in to the portal using an identity provider account too equally the Using Your ArcGIS Account button.

Later switching my portal'due south security configuration from Agile Directory or LDAP to SAML, all SAML users are removed from their SAML-based groups every night. What's happening?

When you switch the portal's security configuration to SAML, you must restart Portal for ArcGIS to completely clear the previous settings for Agile Directory or LDAP. When Portal for ArcGIS is configured to use users and groups from Agile Directory or LDAP, group membership for each user is automatically cleared and updated every night. This grouping membership refresh is non required when SAML-based grouping memberships is used. If group membership refresh is run when SAML is configured, SAML users will lose their grouping membership each time the group refresh phone call is made.

It takes a very long time for Map Viewer Classic to load in my web browser.

If you're using a reverse proxy server or load balancer with your portal to handle requests from the internet, verify that the contrary proxy server or load balancer supports gzip encoding and is configured to allow the Accept-Encoding header. This header allows HTTP ane.one responses to be compressed using gzip encoding. For instance, if the header is allowed, a request to load Map Viewer Classic will return a compressed response of approximately one.four MB to the browser. If the header is not allowed or ignored, the request will return an uncompressed response of approximately half-dozen.8 MB to the browser. If your network speed is slow, it may take a long time for Map Viewer Classic to load if responses are not compressed. Information technology's recommended that you let this header equally part of your reverse proxy server configuration.

Thumbnails for newly created spider web maps are non generated or exercise not brandish correctly.

You may encounter this problem if your web maps contain ArcGIS Server services that use HTTPS. If this is the case, bank check whether the portal is configured with a print utility service from an ArcGIS Server site. The impress service may exist running on a motorcar that does not trust Certificate Authorization (CA) signed certificates from the ArcGIS Server site providing the HTTPS services. Each car running the print service must be configured to trust these CA certificates at the operating arrangement level. Meet Enable HTTPS using a new CA-signed certificate for details on how to exercise this.

After configuring a new custom SSL certificate, my portal is inaccessible. How can I recover?

If yous incorrectly configured your SSL certificate and cannot sign in to the portal, follow the steps below to recover.

1. Stop Portal for ArcGIS.
2. Back up the \ArcGIS\Portal\framework\runtime\tomcat\conf\server.xml file.
3. Open ArcGIS\Portal\framework\runtime\tomcat\conf\server.xml in a text editor.
4. Locate the SSL connector by searching for the <Connector SSLEnabled="true" string.
5. Modify the value of the keyAlias parameter back to the default value, which is keyAlias="portal", and save your changes.
6. Log in to the ArcGIS Portal Directory as a fellow member with administrative privileges.
7. Cull Security > SSLCertificates and click Update. On the next page, confirm Update without modifying any parameters.
8. The portal automatically restarts.

When the portal is configured to use Integrated Windows Hallmark, user logins either fail intermittently or are very slow. The portal logs comprise the entry: User '<username>' not plant in the identity store provider.

When I open Organization > Settings > ArcGIS Online in the portal website, I meet an mistake message that indicates credentials are invalid or ArcGIS Online cannot exist accessed. What is wrong and how do I correct these issues?

The portal requires valid ArcGIS Online credentials to access subscriber and premium ArcGIS Living Atlas. If the portal cannot access ArcGIS Online using the credentials you used when you enabled ArcGIS Living Atlas subscriber and premium content, i of the following letters is returned in the portal website and in the logs for the hosting server:

• The credentials used to admission subscriber and/or premium Living Atlas content are invalid. Update credentials with valid ArcGIS Online organizational account credentials.—ArcGIS Enterprise connected to the ArcGIS Online organization and determined that your existing credentials are invalid. Make sure the password has not changed for your ArcGIS Online business relationship and, for premium content, that the account still has credits available.

  If the password changed or if you need to provide a new account to admission subscriber and premium ArcGIS Living Atlas content from ArcGIS Online, update credentials.

• ArcGIS Online cannot be accessed from this portal. Check your firewall settings or portal proxy settings.—ArcGIS Enterprise cannot connect to the ArcGIS Online business relationship associated with your credentials. In most cases, this is due to issues on your network that are preventing advice with ArcGIS Online.
• Cannot validate credentials used to admission subscriber and/or premium Living Atlas content, therefore you cannot upgrade the content. Contact Esri technical support or your international distributor.—An uncommon internal mistake has occurred that cannot be identified. If y'all see this bulletin, contact Esri technical support (if y'all're in the United States) or your international benefactor (if you lot're exterior the United States.) to identify and correct the problem.

Backups

The portal content directory has grown to several gigabytes in size.

The portal stores incremental transaction logs in a subdirectory of the portal content directory, which allows y'all to create incremental backups of the portal. The default location is C:\arcgisportal\backups\walarchive).

Once you create a total backup using the webgisdr tool, the initial size limit is no longer enforced; nevertheless, each time the tool is run, existing transaction logs are removed. In the event where this subdirectory size exceeds 5GB, the following bulletin is logged:

The transaction logs of the portal are consuming more than 5GB of deejay space. Run a full backup using the webgisdr tool to clear out these logs.

At ten.nine, a fill-in mode has been introduced. This way re-instates the 50MB limit on transaction logs if it has been disabled. If your environment doesn't support geographic redundancy where y'all restore to a secondary information centre, set BACKUP_MODE to fill-in instead of full.

To learn more about the webgisdr tool, see Create an ArcGIS Enterprise backup.

Why do I receive an error about a missing item when creating a backup of my portal?

This error occurs when an detail is notwithstanding nowadays in the portal's internal database only is not nowadays in the content directory. This is the result of an incomplete detail deletion. Normally, when you delete an item, information technology is deleted from the internal database as well as the content directory. Withal, sometimes an item is not successfully deleted from the internal database.

If this is the case, when you create a fill-in, a Warning fault is logged, indicating that the item must be deleted manually. Notation the itemID value or values provided by the mistake message. Unless this particular is owned past Esri, you lot can follow the steps below to delete the particular.

Tip:

You tin also contact Esri Technical Support for help with these steps.

1. Sign in to the Portal Sharing API as an administrator (https://portal.domain.com/webadaptor/sharing/remainder).
2. Search for the particular in the API using the /search endpoint. For the Search Text parameter, enter id: using the itemID from the log bulletin.
3. In the search results, click the link identifying the possessor of the detail. The possessor's data folio appears.
4. Nether Related Resource, click User Content.
5. Click the itemID from the logs. A message appears indicating an Internal Server Error.
6. Suspend /delete to the detail endpoint's URL. Confirm the delete performance.
7. Repeat steps 2–6 for each detail that appeared in your log bulletin.

Restoring a large portal backup fails with a token error.

When you try to restore a backup using the Import Site operation in the portal Administrator Directory, it generates a token that expires subsequently one 60 minutes. If the restore performance doesn't complete within an hour, the import procedure will fail.

If your backup is taking longer than an hour to restore, generate a token using the sharing API and specify the expiration time to exist longer than the default. Use this token to admission the portal Administrator Directory:

• If you are using the directory in a web browser, append your new token to the Administrator Directory URL for the Import Site operation.
• If you are calling the operation from a script, include your new token in this API phone call.

When I run the webgisdr utility to either create or restore a backup, it never completes.

Sometimes QuickEdit mode prevents the webgisdr utility from running.

QuickEdit way allows yous to select text in the control prompt console when yous click the console . When QuickEdit is enabled, whatsoever process running in the control prompt is paused until you lot press Enter.

In Windows Server 2016 or later, QuickEdit is enabled by default. The discussion Select is prepended to the console window title when QuickEdit is enabled, as indicated by the red box in the prototype below:

If you click the command prompt panel while the webgisdr utility is running in a control prompt with QuickEdit mode enabled, the webgisdir utility pauses or freezes. When you press Enter, the wegisdr utility continues. You tin can disable QuickEdit mode to eliminate interference with the webgisdr utility. Consult your IT staff or review the Windows documentation for more than information.

If the command prompt is not in QuickEdit mode, contact Esri Technical Support.

Publishing

When enabling the Characteristic Access or Tiled Mapping capability while publishing a hosted service to an ArcGIS Enterprise portal from ArcMap, publishers are prompted with a security alert that requires them to verify a document.

Being prompted to verify a certificate in ArcMap when publishing a hosted service can be acquired past one or both of the following:

• ArcGIS Server is using a cocky-signed certificate. By default, the server is preconfigured with a self-signed document that allows the server to be initially tested and helps you rapidly verify that your installation was successful. However, in virtually all cases, an system should asking a certificate from a trusted certificate authority (CA) and configure the server to apply it. This tin be a domain certificate issued by your organization or a CA-signed certificate.
• The Administration URL entered when federating ArcGIS Server with your portal uses HTTP instead of HTTPS, for example, http://gisserver.domain.com:6443/arcgis. Alternatively, you can enable administrative access on your ArcGIS Web Adaptor and specify the Web Adaptor URL as the Administration URL to assistance alleviate any certificate prompts.

To learn more, see Security best practices.

When publishing a scene layer from ArcGIS Pro, publishing succeeds, simply the scene cache fails to create, and the publisher receives the following message: Error 001784: Unable to connect to the database used for scene caches (unauthorized). Failed to execute (Manage Scene Cache).

Scene layers cache data in the ArcGIS Information Shop tile cache data store. The ArcGIS Server scene caching tools communicate with this database through HTTP and authenticate using cookies. The cookie policies gear up on your ArcGIS Server Windows machine may block the cookies. In some cases, this is the default setting on Windows operating systems.

The scene caching tools use an net URL to connect to the scene cache database kickoff. In this example, internet policies use. If the net connectedness fails, the tools attempt to connect using an intranet URL, in which case intranet policies apply. To verify the URLs used by the tools are correctly set upward to admission the scene cache database, ostend that the ArcGIS Data Store host names are correct, and update cookie policies on the ArcGIS Server machines.

1. Open a web browser and log in to your hosting ArcGIS Server site's Administrator Directory. Log in using ArcGIS Server administrator credentials.
2. Become to information > items > nosqlDatabases > /nosqlDatabases/AGSDataStore_nosqldb_<database proper name> > Residuum.
3. Note the hostname and unqHostname properties. These are the fully qualified domain proper name and unqualified domain names of the scene cache database. You will use these later when updating cookie policies.
4. Log in to each ArcGIS Server machine using the ArcGIS Server Account. This is the business relationship you created to run ArcGIS Server processes when y'all installed ArcGIS Server.
5. Get-go the machine's Internet Options. This tin be accessed through Internet Explorer or your server'due south Control Panel.
6. Click the Security tab and do one of the following:
   • Choose Local intranet and brand sure the security level set up for it does not block cookies for intranet sites. If it does, modify the security level to allow cookies from intranet sites.

     You lot could change the security policy for the Cyberspace choice instead; however, this is not recommended, as it allows your car to have cookies from any site on the internet.

   • Cull Trusted sites > Sites and add the URL for the fully qualified host proper name of the scene enshroud database, for instance, datastore.domain.com. Also add the URL of the unqualified host name equally a trusted site, for case, datastore.
7. Click OK to apply your changes and shut Net Options.
8. Restart ArcGIS Server.
9. Repeat these steps for every ArcGIS Server machine in your site.

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Source: https://enterprise.arcgis.com/en/portal/latest/administer/windows/common-problems-and-solutions.htm

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